Privacy Policy | woodburners4u

1. Who we are

This website is operated by RevUp Online Ltd, trading as woodburners4u (“we”, “us”, “our”). RevUp Online Ltd is a company registered in England and Wales.

We are the data controller for personal information collected through this website. If you have any questions about this policy or how we use your data, you can contact us via the quote form on our homepage.

Our ICO registration number is ZB406127.

2. What personal information we collect

We collect personal information in the following ways:

Quote enquiry form

When you submit a quote enquiry on our website, we collect:

Your full name
Email address
Phone number
Postcode
The service you are enquiring about
Any preferred contact time you provide
Any additional details you choose to include in your message

We also record the date and time of your submission and the services you selected.

Cookies and analytics

If you consent to analytics cookies, we collect anonymised usage data through Google Analytics 4. This includes pages visited, time on site, browser type and approximate geographic location (country/region level). We do not receive personally identifiable information through Google Analytics.

We use Cloudflare Turnstile on our quote form to protect against automated spam. Turnstile may process information about your browser and interaction with the page to verify you are human. No personal data from Turnstile is stored by us.

3. Why we collect it and our lawful basis

We process your personal information under the following lawful bases:

Contract / pre-contractual steps (Article 6(1)(b) UK GDPR) — processing your enquiry and providing the wood burning stove supply and installation service you have asked about.
Legitimate interests (Article 6(1)(f) UK GDPR) — operating this website, preventing fraud and spam, improving our service.
Consent (Article 6(1)(a) UK GDPR) — analytics cookies, which we only set if you click “Accept” on our cookie banner.

4. How we use your information

We use the personal information you provide to:

Respond to your quote enquiry
Match your requirements to an appropriate stove installation specialist who covers your postcode area
Contact you to arrange or confirm a stove installation or service
Maintain records of enquiries and services provided
Comply with legal and regulatory obligations

We do not use your information for unsolicited marketing. We will not send you marketing emails or texts without your explicit consent.

5. Who we share your information with

We share your contact details and enquiry information with an approved stove installation specialist who is able to cover your postcode area and carry out the service you have requested. Each specialist has entered into a written data processing agreement with us, confirming they will only use your details to provide the wood burning stove service and will handle them in line with UK GDPR.

We also work with the following third-party service providers, who process data on our behalf:

Postmark (ActiveCampaign) — transactional email delivery (enquiry notifications)
Cloudflare — web security, performance and DDoS protection
Google Analytics — website analytics (only if you consent to cookies)

We do not sell your personal information to third parties. We do not share your data with any third party for their own marketing purposes.

6. How long we keep your information

We retain your enquiry details for as long as is necessary to fulfil the service and meet our legal obligations. In practice, this means:

Active leads and enquiries are retained for up to 2 years from the date of submission.
Anonymised consent and submission records are retained indefinitely for compliance and audit purposes.

When we no longer need to retain your personal information, we securely delete or anonymise it.

7. Your rights under UK GDPR

You have the following rights regarding your personal information:

Right of access — you can ask us for a copy of the personal information we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete information.
Right to erasure — you can ask us to delete your personal information in certain circumstances.
Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
Right to data portability — you can ask us to provide your data in a machine-readable format.
Right to object — you can object to us processing your data on the basis of legitimate interests.
Right to withdraw consent — where processing is based on consent (e.g. analytics cookies), you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us via the quote form on our homepage. We will respond within one calendar month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

We use the following cookies:

Strictly necessary cookies — these are required for the website to function (e.g. session management for form submissions). These are set automatically and cannot be disabled.
Analytics cookies (Google Analytics 4) — these help us understand how visitors use our website. They are only set if you click “Accept” on our cookie banner. You can withdraw your consent at any time by clearing your browser cookies.

9. Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is served over HTTPS. Admin access to our systems is protected by two-factor authentication.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision. We recommend checking this page periodically.

11. Contact

woodburners4u is a trading name of RevUp Online Ltd, registered in England and Wales. If you have any questions about this privacy policy or wish to exercise your data rights, please contact us via the quote form on our homepage.